Welcome to AU Supplies PTY! We appreciate your support of our products. We understand that sometimes you may need to return or exchange your purchase. Please take a moment to review our refund policy outlined below.
Our 30-day money-back guarantee
We offer a 30-day 100% satisfaction guarantee or your money back!
If you change your mind about items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:
1. The item is unused, unworn, and in its original condition.
2. You provide valid proof of purchase (order number, receipt, or packing slip).
Return method: By mail
Restocking Fee: No Fee
Return Label: Customer Responsibility
You can always contact us for any return-related questions at info@ausuppliespty.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods, customized products (like special orders or personalized items), and personal care goods (like beauty products). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part. We recommend using a traceable shipping method and retaining proof of postage.
Refund procedure:
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund or exchange request. If approved:
Refunds will be issued to the original payment method within 5-7 business days.
Exchanges will be processed and replacement items will be shipped to you promptly.
Manufacturing defects:
If you receive a defective item, please contact us immediately. We may request photographic evidence of the defect to assess the problem and provide an appropriate solution, which may include a refund or replacement.
Cancellations:
You can cancel your order within 24 hours of purchase. After this time, your order may have already been processed and cancellation may not be possible.
Customer Records
We accept any cancellation or return due to customer remorse. Please message us if you have any questions about the items or any problems.
Refunds
Refunds are generally not allowed, but you can contact us if you have any problem with your purchase. Contact us at info@ausuppliespty.com.
Our contact details:
Company Name: AU Supplies PTY. Inc
Address: 30 Rocla Ct, Glenvale QLD 4350, Australia
Email: info@ausuppliespty.com
Phone: +61 489 916 063